Privacy policy
At Highland Exteriors Group, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
We collect personal information that you voluntarily provide through our contact forms or when you call our office. The personal data we collect may include:
Name
Address
Phone Number
Email Address
This information is required to create formal contracts and scope of work documents for our clients. We do not collect or store personal data for marketing purposes.
2. Use of Information
The personal information we collect is used exclusively for:
Drafting legal contracts and scopes of work
Providing client services related to your project such as appointment reminders and customer support.
We do not share your personal information with third parties, and we do not use your information for marketing purposes.
3. Text Messaging (SMS Messaging) / Mobile Opt-in
Mobile opt-in information and consent are not shared with anyone for any purpose and are excluded from any other sharing you may be doing.
Customers will be asked on first contact their communication preference of Call, Text, and/or email. If Text is selected, the following message will be sent: “I agree to receive text messages from Highland Exteriors Group at the phone number provided above. Message frequency varies and will include appointment reminders and replies to customer requests only. Reply “Yes” to confirm. At any time please text “Stop” or “Unsubscribe” to opt-out.”
4. Data Retention and Protection
All personal information is securely stored in our cloud-based Customer Relationship Management (CRM) system, which uses encryption to protect your data. Client information is stored indefinitely but is held for a minimum of 5 years in compliance with business and legal requirements.
5. Google Analytics and Cookies
Our website uses Google Analytics to monitor traffic and site performance. Google Analytics may use cookies or other tracking mechanisms to collect anonymous information about your browsing behavior. This information helps us improve user experience and is not linked to any personal data. Cookies are used only for analytics purposes and not for advertising or marketing.
6. User Rights
You have the right to request access to, correction, or deletion of your personal information. If you would like to request a copy of your data or ask for its removal, please contact our customer service team.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will promptly delete it.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to request access to or deletion of your data, please contact us at:
Phone: (407) 803-4047